Feel free to email us with any other questions you may have.
|Deodorant||1||med/reg||roll on, powder, fresh scent||ban||no alternative|
|Dish Soap||1||med/reg||scented, no pref.||joy||no pref.|
Will you substitute items when the specific request cannot be filled?
Yes, unless you have specifically requested no substitution. Our shoppers do their best at trying to find the next closest match.
What are your fees?
Our fee is 25% of the total bill with a $25.00 minimum fee. Your total bill is the sum of all receipt amounts..
If the store you select is more than 5 miles from the delivery destination, $1.00 will be charged for each mile over 5 miles.
List preparation is $10 per half an hour.
Unpacking fee is $10.00 for grocery bills under $300 and $15 for grocery bills between $300-$500. (Unpacking fee for Grocery Bills over $500 will be determined based on a $25/hr rate.)
A re-delivery fee of $20.00 will be charged if we are unable to make the delivery at the specified delivery time. If we wait for someone to return home, then a fee of $10 per 15 minutes will be charged.
There is a $10 plus mileage fee for each additional store.
If you are not on a ground floor and do not have elevator access a $5.00 fee per trip up the stairs will be assessed.
For orders taken over the phone, $10 per fifteen minutes will be charged for time over 10 minutes.
How long does it take to place an order?
Not long at all. You do not have to search through pages of information or order forms. Just simply make out your list and email or fax it to Groceries R Us.
How far in advance do I need to place my order?
24 hour notice is required.
Does someone need to be home for delivery?
Unless prearranged, someone must be home to accept delivery and make payment for the groceries and delivery. If tobacco, alcohol, or lottery tickets were purchased then a legal adult must be present to sign for those items. If no one is home and prior arrangements were not made, then we will store your items and a re-delivery fee will be charged. If we wait for someone to return home, $10 per 15 minutes will be charged.
What if I receive my order and I discover that I ordered the wrong item or received an item that I didn’t order?
All issues with your grocery ordered must be voiced within 15 minutes after delivery. If the error was made by Groceries R Us, we will do everything possible to remedy the issue. However, if it was not our error, you will have been given a copy of the receipt so that you can contact the store to resolve the issue. Complete customer satisfaction is always our goal.
Can I tip my personal shopper?
Gratuities are great appreciated, but optional and completely at your discretion.